Giving and receiving feedback

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communication

Quite often people struggle with giving and receiving feedback.

The basic method to apply when expressing feedback is to separate feelings and needs from observations.

This is a structured 4 step approach to express feedback in a non-violent way:

1. OBSERVATIONS = FACTS

What I observe.

"When I (see, hear) ...

2. FEELINGS = EFFECTS

How I feel.

"I feel ..."

3. NEEDS = MOTIVATION

What I need or value.

"... because I need/value ..."

4. DIALOGUE + ACTION (= suggestions)

The concrete actions I would like taken (by the other person)

... Would you be willing to ... ?

 

What are your experiences? Have you tried to communicate in this way?

 

Source:

The 4 part non-violent communication process

Feedback wrap, management 3.0