Giving and receiving feedback

Quite often people struggle with giving and receiving feedback.

The basic method to apply when expressing feedback is to separate feelings and needs from observations.

This is a structured 4 step approach to express feedback in a non-violent way:

1. OBSERVATIONS = FACTS

What I observe.

"When I (see, hear) ...

2. FEELINGS = EFFECTS

How I feel.

"I feel ..."

3. NEEDS = MOTIVATION

What I need or value.

"... because I need/value ..."

4. DIALOGUE + ACTION (= suggestions)

The concrete actions I would like taken (by the other person)

... Would you be willing to ... ?

 

What are your experiences? Have you tried to communicate in this way?

 

Source:

The 4 part non-violent communication process

Feedback wrap, management 3.0