All posts tagged: non-violent communication

Giving and receiving feedback

communication

Quite often people struggle with giving and receiving feedback. The basic method to apply when expressing feedback is to separate feelings and needs from observations. This is a structured 4 step approach to express feedback in a non-violent way: 1. OBSERVATIONS = FACTS What I observe. "When I (see, hear) ... 2. FEELINGS = EFFECTS How I feel. "I feel ..." 3. NEEDS = MOTIVATION What I need or value. "... because I need/value ..." […]