All posts tagged: non-violent communication

Giving and receiving feedback

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communication

Quite often people struggle with giving and receiving feedback. The basic method to apply when expressing feedback is to separate feelings and needs from observations. This is a structured 4 step approach to express feedback in a non-violent way: 1. OBSERVATIONS = FACTS What I observe. "When I (see, hear) ... 2. FEELINGS = EFFECTS How I feel. "I feel ..." 3. NEEDS = MOTIVATION What I need or value. "... because I need/value ..." […]