comment 0

Giving and receiving feedback

Quite often people struggle with giving and receiving feedback.

The basic method to apply when expressing feedback is to separate feelings and needs from observations.

This is a structured 4 step approach to express feedback in a non-violent way:

1. OBSERVATIONS = FACTS

What I observe.

"When I (see, hear) ...

2. FEELINGS = EFFECTS

How I feel.

"I feel ..."

3. NEEDS = MOTIVATION

What I need or value.

"... because I need/value ..."

4. DIALOGUE + ACTION (= suggestions)

The concrete actions I would like taken (by the other person)

... Would you be willing to ... ?

 

What are your experiences? Have you tried to communicate in this way?

 

Source:

The 4 part non-violent communication process

Feedback wrap, management 3.0

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s